Terms and Conditions

I. STANDARD POLICY

Except as otherwise specifically agreed in writing, the following policies shall apply. All charges incurred will be charged to the client's credit card, unless prior arrangement for invoicing has been approved or an existing corporate account is in place. Luttom Transportation accepts all major credit cards. Acceptance of checks or cash is conditional upon a credit card guarantee and verification of identity for security reasons. Checks must be received sufficiently in advance to clear before the date of service. First-time and one-time clients must provide their credit card for imprinting. Additional identity checks may be required.

By placing an online reservation, you consent to abide by the terms and conditions set forth herein. This also confirms that you are the credit card holder or are authorized by the cardholder for this transaction, allowing us to charge the card for the full amount of the services requested, inclusive of taxes, surcharges, gratuity, and other associated fees. You acknowledge your awareness of all charges, having received or waived a detailed price quote, and accept the rates published online, including any minimum hourly charges. A confirmation email will be sent upon processing your reservation. Please review and confirm the accuracy of all details and charges. If modifications are necessary, contact us at contact@luttom.com or call 855-787-3149.

Your reservation is not final until you receive a confirmation email.

BILLING

• Full payment is required before or on the service date and is non-refundable if any terms of this contract are breached.
• Charges are made in US Dollars.
• Any modifications will be confirmed via a new email.
• Submitting an online reservation signifies acceptance of these terms and service confirmation.

II. CANCELLATION/RESERVATION MODIFICATION POLICY

Cancellation deadlines for Sedans and SUVs are free up to 3 hours before a standard one-way ride during business hours, 24 hours for hourly bookings, early morning pickups, international reservations, and trips exceeding 40 miles from our garage. Otherwise, full charges apply.

Cancellation deadlines for Executive Vans, Limo Stretches, and Party buses are free up to 96 hours before standard and hourly bookings. Full fare applies thereafter.

Luttom Transportation endeavors to accommodate travel plan changes. Changes within three hours of your reservation may incur a $50 short-notice fee. In some cases, we might be unable to fulfill your request due to availability, leaving the option to retain the original reservation or cancel it.

Certain services, including proms, holidays, events, and large conventions, may be non-refundable once booked. Refer to your trip confirmation for specific cancellation policies. Submitting a reservation for these events constitutes agreement to a non-refundable policy unless stated otherwise in your confirmation.

Past the cancellation/modification deadline, the full charge becomes non-refundable.

Deposits are non-refundable and non-transferable. A 50% deposit is required for all services except Airport services and Sedans/SUVs.

III. MINIMUM HOURLY BOOKING REQUIREMENTS

Hourly minimums apply to all services, except certain point-to-point transfers:

• Executive Sedan – 3 Hours Minimum
• Executive SUV – 3 Hours Minimum
• Business Van Class – 5 Hours Minimum
• Limo Stretch and Coach – 6 Hours Minimum

Travel time between our garage and the pickup/drop-off location is billed in 30-minute increments on top of the minimums. Travel time may be waived at our discretion.

Special Events & Peak Demand

During special events and peak periods, premium pricing, higher hourly minimums, and multi-day minimums may apply. Non-refundable prepayments might be required. Vehicle availability may be limited, and supplementary vehicles might be used.

No-Show Fee

Failure to appear at the designated location without contacting us results in a charge equal to the total trip cost plus waiting time. To avoid this charge, do not leave the pickup location without contacting your chauffeur or Luttom Transportation at 855-787-3149.

E-Mail/Text Communication

Reservations, changes, and cancellations can be made via email (contact@luttom.com) with sufficient notice. For urgent requests within eight hours or on holidays, please confirm verbally. Always confirm email receipt for new, changed, or canceled reservations.

IV. OTHER POLICIES/MISC.

Rates on the website do not include incidental charges incurred during the trip, such as extra stops, waiting time, parking, or early/late pickup/drop-off fees.

• Tolls: Tolls are added to the bill at cost at the trip's end, if applicable.
• Overtime: Charges apply for time beyond reserved hours, rounded to the next hour, at the hourly rate plus additional fees.
• Airport Arrivals: For provided flight numbers, we monitor flights and adjust arrival times accordingly. Free waiting times are 40 minutes for domestic and 60 minutes for international flights.
• Train Stations: Billing starts at the scheduled pickup time plus a 15-minute grace period.

V. CHAUFFEUR GRATUITY GUIDELINES

Gratuities, entirely for the chauffeur, are not automatically included in the booking fee, except for "hourly as directed" reservations. A suggested gratuity of 20% is customary but not added to the reservation charge. You may opt to add the gratuity to your credit card for receipt inclusion or provide it directly to the chauffeur in cash.

VI. SERVICE PROVIDER SUBSTITUTION

In cases where Luttom Transportation cannot provide its chauffeur, we may arrange for a qualified affiliate to fulfill the service, incurring a referral fee instead of a service charge.

BAGGAGE AND PROPERTY

Luttom Transportation isn't liable for the handling or maintenance of baggage or property, nor for items left in our vehicles. We make every effort to safeguard and return any forgotten belongings.

PASSENGER CONDUCT

We reserve the right to deny service to individuals under the influence, possessing illegal drugs, firearms, or other dangerous items, or behaving objectionably. Interference with the chauffeur or tampering with vehicle equipment is not permitted, leading to immediate service termination without refund.

CLEANING AND DAMAGE

Extended cleaning due to spills, vomit, prohibited smoking, or excessive trash incurs additional fees, at our discretion, starting at $300. Any vehicle damage caused by clients or passengers will be fully charged to the client.

SMOKING POLICY

Smoking in any vehicle is strictly prohibited. Violations incur a minimum $500 penalty.

ADDITIONAL FEES

Wait Time

For airport arrivals, a 40-minute grace period is given for domestic flights, and a 60-minute grace period is provided for international arrivals, with $27.50 charged for every additional 15 minutes. Other transfers have a 15-minute grace period, after which the same rate applies.

Stop Charges

Non-hourly bookings incur a minimum $25 charge per en-route stop, with a 5-minute wait included. Longer waits are billed at the hourly rate.

Administrative Fee

A 20% fee for licensing, insurance, and administrative expenses is added to base fares, stop charges, and wait times.

Holiday & After-Hours Surcharge

A $30 or 10% surcharge (whichever is greater) applies on federal holidays and post-12:00 P.M. on Christmas & New Year's Eve.

Vehicle Specifications

Displayed vehicles are for advertising only. Actual vehicles may differ. Unless specified, no guarantees are made regarding model, year, color, or capacity.

Liability Limitations

We are not liable for delays or service disruptions due to weather, traffic, or other unforeseen circumstances. Maximum liability is the total service cost.

Rates, charges, and terms are subject to change without notice.